Last updated: February 2026
As a Merchant of Record, DebloMassi processes refunds on behalf of the merchants using our platform. This policy outlines how refunds are handled.
Refunds are processed according to the refund policy of the merchant from whom you made your purchase. Please contact the merchant directly for refund requests.
A refund processing fee of 2.9% + $0.30 per refunded transaction applies. This fee is charged to the merchant, not the customer.
Once a refund is approved by the merchant, it typically takes 5-10 business days for the refund to appear in the customer's account, depending on their payment method and financial institution.
Merchants may issue partial refunds at their discretion. The refund processing fee will apply proportionally to the refunded amount.
If you cannot resolve a refund request with the merchant, you may contact your bank or payment provider to dispute the charge. A $20 dispute fee applies per disputed transaction.
For questions about refunds, please contact the merchant directly or reach out to our support team for assistance.